howdy@carter:~$cat resume
Christopher Carter
Experience Design Vice President, Consumer & Community Banking — JPMorgan Chase
Experience Design Vice President with 17+ years shipping products at the intersection of LLMs, agentic AI, and full-stack engineering. Currently Experience Design Vice President, Consumer & Community Banking at JPMorgan Chase, owning roadmaps for AI-powered customer experiences across Voice, Machine Learning, and Fulfillment and Archive Services — shipping 100+ AI components within a $19.8B technology investment targeting 1,000+ use cases. Won Microsoft's Global Hackathon. Clients include Grammarly, Samsung, U.S. Army, and Southwest Airlines.
$howdy get resume
Download PDF$cat skills
Skills
Product and Strategy
- Product Roadmaps
- Cross-functional Alignment
- OKRs
- Go-to-Market Strategy
- Stakeholder Management
- Executive Communication
- Agile/Scrum
- Data-Driven Decision Making
- Systems Thinking
- Mentoring
AI and Engineering
- Python
- JavaScript
- TypeScript
- React
- HTML/CSS
- SQL
- Git
- LLM Integration
- Machine Learning
- NLP
- RAG
- Agentic AI
- Deep Learning
- YOLOv8
- Detectron2
- Prompt Engineering
- Voice UX
- Conversational AI
Design
- Figma
- Design Systems
- Design Tokens
- Interaction Design
- Information Architecture
- User Research
- Usability Testing
- Accessibility (WCAG)
- Responsive Design
- Prototyping
- Motion Design
$cat experience
Experience
Independent Practice
AI Product Manager + Engineer
- —Clients: Grammarly, Verizon, U.S. Army, U.S. Navy, Mercari, Indeed, Riot Games, Samsung, Southwest Airlines
- —$200K+ earned across 59 projects as Expert-Vetted freelancer on Upwork
- —Real-time object detection UIs using YOLOv8 and Detectron2 for defense applications
JPMorgan Chase
Experience Design Vice President, Consumer & Community Banking
- —Own AI product roadmaps across Voice, ML, and Fulfillment & Archive Services — shipping 100+ AI components serving 80M+ customers
- —Drive cross-functional alignment between engineering, design, data science, and business stakeholders within $19.8B tech investment
- —Define success metrics and OKRs for agentic AI products targeting 1,000+ use cases across the firm
- —Built AI solutions across Voice, ML, Fulfillment and Archive Services, Cash and Check ($76B revenue, 80M+ customers)
- —Designed Enhanced IVR and Agent Assist — one of JPMC's first generative AI production pilots
- —Shipped coded agentic AI components through LLM Suite (250K+ employees, OpenAI + Anthropic)
Microsoft
Lead Product Designer, Artificial Intelligence
- —Won Microsoft's 2023 Global Hackathon (VS Canvas); 20+ prototypes spanning AI, ML, computer vision
- —Collaborated with OpenAI on LLM integrations before ChatGPT's public release
- —3 AI products: 20% engagement, 25% satisfaction gains, 70% support inquiry reduction
Forevory
Director, Product and User Experience
- —#1 online memorial platform: 25% satisfaction, 23% engagement, 12% churn reduction
- —15% revenue increase, 30% team productivity gains
The Home Depot
Staff UX Designer → Sr. UX Designer, Enterprise UX
- —Pro Xtra loyalty program: 2.4M+ users, $20B+ in sales, $100M incremental sales
- —30+ engineers, retired 15+ legacy systems; presented to CEO and SVP
Audi AG (Silvercar)
Lead UX Designer
- —Audi Select luxury subscription; 10% satisfaction increase. Featured in CNET, The Verge, Forbes, Engadget
Earlier Career
- —Salesfusion — Sr. UX Designer: contributed to SugarCRM acquisition
- —SubCentral — Design Lead: $150K seed funding; clients Tesla, Duolingo
- —GiftCards.com — Sole designer through $128M acquisition
$cat leadership
Leadership and Impact
JPMorgan Chase
—Originated 'human in control' AI framework for design organization
—Created AI Heartbeat Newsletter, Monday AMA series, AI4Design Workshop
—Championed code-first design system with agentic AI components
Community
—Led Friends of Figma — Austin
—Mentored designers worldwide through IxDF
—Worked with Satya Nadella, Kevin Scott (Microsoft), Ted Decker (Home Depot), Sam Altman (OpenAI)
$cat education
Education
2021
IDEO
Designing Strategy — Uniting Rigor and Creativity
2020-present
Interaction Design Foundation (IxDF)
Certificate of Membership, Ivy League Design Education
Pittsburgh Technical College
Associate's Degree, Web Design and Interactive Development